4 Months on, Customer’s Fund Still Hangs Between GTBank and Arik Air Over Failed Transactions

Tadada Aminu Ahmed sent the sum of N125,000 to Arik Air via mobile transfer for a Port Harcourt-Lagos flight in January, but he neither got a booking nor a refund.

Guaranty Trust Bank sent him a debit alert notifying him of a successful transaction, but Arik Air said the transaction was unsuccessful.

“They also said I should contact my bank. I contacted GT Bank and they sent me an email confirming the transaction was successful,” Ahmed told FIJ.

Payment receipt

Email from Arik Air

GT Bank’s email

He waited four months to see if the issue would be resolved, but it wasn’t. In May, he visited the Arik Air office in Lagos to lodge complaints, and the response was the same. The staff member who attended to Ahmed directed him to his bank. She also advised him to present his bank account statement to the company.

Ahmed heeded her advice and went to his bank to get his account statement. On May 10, he returned to the Arik Air office. He met with another staff member and presented his statement of account to him.

“He promised to work on it and get back to me. He also said he would send a document for me to present to GT Bank, but I have not heard from him. He also stopped responding to my calls,” said Ahmed.

FIJ emailed Arik Air, but there was no response at press time.