Tired Of Keystone Bank Issues? Here Is How To Report Keystone Bank To CBN

How to lodge a complaint with the CBN: How to report to CBN

TrueTells Nigeria reports that the CBN advises customers to give deposit money to banks for at least two weeks to resolve any issues. Hence, if the problem hasn’t been resolved in two weeks, then they have a solid footing to progress.

“If after lodging your complaint your Bank still fails to engage you and resolve the complaint within 2 Weeks as provided for in the ATM HELP DESK Circular, you have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN.

“You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the 2 weeks timeline given by the CBN,” the apex bank said.

The apex financial regulator said bank customers can contact the CPD by sending an email to
cpd@cbn.gov.ng, contactcbn@cbn.gov.ng, or call +234 7002255226.

Customers can lodge a complaint directly on the CBN website via this link. Customers can also write a letter to the director of the Consumer Protection Department in Abuja’s Central Business District.

“Your letter of Complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches of nationwide,” the CBN added.

“Your complaint should be clear and concise to avoid ambiguity. The Complaint letter (petition) should contain amongst other things the following:


• Name, Address, Contact Phone Number & E-mail of the Complainant;
• Name of your Financial Institution;
• Personal banking details (Do NOT include PIN & Passwords, please;)
• History/Date of the transaction in dispute;
• Amount claimed (if any);
• Attach relevant documents to support your claim and;
• Evidence to show that you have first lodged the complaint at your bank.

Meanwhile, TrueTells Nigeria reports that bank customers can make further inquiries and obtain additional information on the Complaints Handling Process of the Central Bank of Nigeria from the Complaints Unit of your Bank/Financial Institution or from CBN offices nationwide.