Electricity Distribution Company (EKEDC) has reiterated its call for collective action in safeguarding electricity infrastructure. During the Orile District Customer Engagement Forum, The Acting CEO Mrs. Rekhiat Momoh represented by Mr. Abdulkadir Abdulrahman, General Manager Revenue Cycle – Commercial, echoed the company’s stance on collaboration.
The event brought together customers, community leaders, and EKEDC executives to address pressing service challenges, infrastructure concerns, and ethical conduct of field staff under the Orile district. Customers voiced issues ranging from meter delays and tariff adjustments to equipment failures and staff misconduct.
In direct response by the acting ceo:
• EKEDC’s meter portal was defended as user-friendly, with tech literacy gaps acknowledged.
• Regulatory verification standard was cited as the reason behind meter activation delays.
• Multi-tenanted buildings were advised to pursue metering separation.
• Band A costs were explained in context of government subsidy removal and guaranteed power supply, according to regulatory measures.
EKEDC management team further responded with pledges for improvement, including faster billing reconciliation, field inspections, a better experience on metering web portal and stronger disciplinary action against erring staff. The company acting ceo emphasized its commitment to service reliability, transparency, and energy conservation — urging community collaboration to strengthen local power safety and always ensure to report any suspected case of vandalism using the whistle-blower platform. “Our service is essential and we are investing a lot to ensure quality service delivery. The protection and safety of EKEDC facilities is everyone’s responsibility,”
