Nigerians Groans As MTN, AIRTEL, GLO Disconnect Phone Lines Without Notice

Some telecommunications subscribers on Wednesday expressed displeasure over the barring of their lines by telcos despite having linked their National Identification Numbers with their SIM cards.

The subscribers expressed their displeasure in separate interviews with the News Agency of Nigeria in Lagos.

NAN reports that telecommunications (Telcos) operators in Nigeria, including MTN, Airtel, and Globacom, among others, had been directed by their regulatory body, the Nigerian Communications Commission (NCC) to implement full network barring on all phone lines which subscribers had not submitted their NINs and those without verified NINs by February 28, 2024.

The NCC said further that NINs that had been submitted but not verified, such lines were to be barred on or before March 29, 2024, the same as in cases where five or more lines are linked to an unverified NIN.

Similarly, where less than five lines are linked to an unverified NIN, such lines are to be barred on or before April 15, 2024.

In a visit by NAN in Lagos on Tuesday evening to some of the telcos customer service centres, subscribers were complaining about barred lines at all the telcos outlets, but more at the MTN outlets.

The subscribers were displeased that their lines had been barred from making calls even before the February 28 deadline.

Some of them insisted that they had already linked their NINs to their SIM cards as directed by the NCC, so they were surprised that their lines were still barred.

A businessman, Mr. Marcel Okoh, said that a message was sent to his MTN line at the weekend, which he did not take seriously because he had done his NIN-SIM linkage.

Okoh said that two days after the message was sent, he noticed that his SIM had been disconnected, and he could no longer recharge or make calls with his phone.

“The disconnection is uncalled for because I have done what is needed, and I should have been given time to make enquiries.

Similarly, a Fashion Designer, Aisha Alao, who also uses an MTN line, said that she was disconnected by the telco without any notice.

Alao said that it was when she got to one of the MTN outlets that the agents explained to her that she needed to do a NIN-SIM linkage.

Also speaking with NAN, a retired Teacher, Mrs Veronica Maduabunechukwu, said that a disconnection notice was sent to her by Airtel despite having done her NIN-SIM linkage.

“The line has not been disconnected, and I see no reason why it should be barred.

Another MTN subscriber, Mrs Chinenye Agbanusi, said that she had done her NIN-SIM linkage as far back as 2020.

Agbanusi said that she was not pleased with MTN for barring her line after following due process.

She added that Telco should upgrade its systems to avoid recurring issues of barring customers who had already done what was needed.

A Globacom subscriber, Miss Kanyinsola Oje, said that a notice to link her SIM to NIN to avoid disconnection was also sent to her.

She noted that some days after the notice, her line was barred.

However, during the survey, Miss Nkechi, an Agent in one of the Airtel outlets in Ketu, said that subscribers had been coming to the centre to make complaints about their SIM being disconnected.

Similarly, Olumide, a Globacom Agent in Ketu, also confirmed that subscribers had been coming to the outlet to make complaints about their lines being barred since December 2023.

According to him, most of the subscribers insisted that they had done the NIN-SIM linkage before, but were currently having issues.

Olumide said, “The reason for the disconnection could be that the name the subscriber used in registering for their NIN is different from what they used to register their SIM.

“Another issue could be that the line was reassigned to another subscriber, so the name on the SIM could still be the name of the previous owner.

Reacting to the subscribers’ complaints, Mr Funsho Aina, the Senior Manager, External relations, MTN, said that most of the lines that were barred were because no data were found on the lines.

Aina said that it was possible that these subscribers had done the NIN-SIM linkage, but the data filed for NIN might not be the same as what they registered for their SIM.

He said that a discrepancy in data filed for NIN and for SIM could affect its collation.