When anti-government demonstrations shook Iraq, authorities cut the internet to disconnect protesters and slow sharing of bloody images — a digital clampdown estimated to have cost the economy nearly a billion dollars.
Officials say 110 people died in the violence in the first week of October, mostly protesters killed by gunshots.
From the second day of unrest, the internet was restricted and the day after authorities ordered it cut entirely.
A fortnight later, while calm has returned to the streets, social media websites are still blocked. The only way around the restriction is to use a virtual private network (VPN) application, which connects to networks outside the country, or via expensive satellite connections.
But for enterprises whose business is conducted online, these workarounds have not prevented heavy losses.
One online delivery company incurred more than 50 percent losses daily after it lost access to the locations of its clients, businesses and couriers, its finance director told AFP.
Scheduled deliveries were possible using offline maps but the delays cost them customers, the manager said, asking to remain anonymous.
And when they started using the telephone instead of the internet for communicating with clients, bills shot up, compounding losses, he added.
Cyber security NGO NetBlocks estimated the total losses to the Iraqi economy at $951 million (864 million euros).
But this only took into account the seven days of total blackout. Restrictions that continue 12 days later on the 3G mobile network and social media platforms continue to cost the economy an estimated $10 million daily.
Worst hit are the start-ups that are just starting to flourish in Baghdad and elsewhere in Iraq — where online shopping and services are still in their infancy.
Iraq has more than 15,000 digital storefronts on Facebook and Instagram, said an IT professional familiar with the country’s digital economy.
“Online sales were totally stopped for 12 days because they are hosted on social networks,” the expert said, asking to remain nameless to discuss a sensitive topic.
Normally, each of these pages might make “10 to 15 sales a day for an average of $40 per purchases,” he said, estimating losses already into the tens of millions of dollars.
The cuts have also had a social impact in the conservative country, where many find work in the informal economy.
“Many women can’t work outside the home,” the e-commerce expert noted, adding that working online offered a way to support their families without breaching social norms.
Couriers have also been affected. “According to estimates, more than 400 motorcyclists and 5,000 delivery drivers have been out of work for 12 days,” he said.
