FCMB leadership takes customer service to the frontlines

First City Monument Bank (FCMB) Executive Management, led by the Managing Director, Mrs Yemisi Edun, engaged customers directly last week, during the 2024 celebration of customer service week, listening to their concerns and feedback. This frontline approach is the culture at FCMB and it affirms the bank’s commitment to exceptional customer service.

Executive Director, Risk Management, First City Monument Bank (FCMB), Mrs Oluwatoyin Olaiya, served customers at the bank’s McCarthy branch in Lagos. Pictured with Mrs Olaiya is a customer, Mrs Oluwaranti Adeniyi.

Other customer-centric initiatives by the bank last week include:

⁠Special outreach to valued customers
Treats for children with kiddie accounts
10% bonus on airtime purchased via USSD and mobile platforms

Divisional Head, Corporate Services & Service Management, Felicia Obozuwa, pictured with comedian and actor, Isaac Olayiwola (Layi Wasabi), at the Ikeja GRA Branch of the Bank in Lagos.

“This direct engagement helps us understand and address customer concerns,” Mrs. Edun said.

FCMB’s customer-focused strategy fuels continuous improvement.

Diran Olojo, Group Head, Corporate Affairs, engaged with customers and showed appreciation for their support at the bank’s Oniru branch. Pictured with Mr Olojo are Ndubuisi Okechukwu, Bernard Uzoibiam, Ali Salisu and Simeon Adoyi.

Gerald Ikem, Divisional Head, Treasury & International Banking, engaged with customers and showed appreciation for their support. At the bank’s Adeola Odeku branch in Lagos, he is pictured with a customer, Mrs Felicia Nlemona.

Emmanuel Comla, National Head of Sales, First City Monument Bank (FCMB), connected with customers and showed appreciation for their support. At the bank’s Gbagada branch in Lagos, he is pictured with a customer, Mr Oluwasegun Banjoko.

Funmi Adedibu, Non-Executive Director, First City Monument Bank (FCMB), engaged with customers and showed appreciation for their support. Pictured with Mrs Adedibu at the bank’s Alfred Rewane Road branch in Lagos are, Onoje Ochai, Ahmed Shehu, Christian Eddie and Blessing Chiekwe.

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