Dana Air has extended its sincerest apologies to all passengers affected by the recent schedule disruption resulting from the runway excursion involving one of its aircraft at Lagos airport.
The airline in a statement said, ”We understand the frustration and inconvenience experienced by passengers whose travel plans were disrupted due to the incident and we are deeply sorry.”
”Our remaining flights for the day have all been retimed and all the passengers on these flights have been updated via email, sms and calls. We wish to also reassure affected passengers that we are working diligently to minimize disruption and accommodate their travel needs.”
”We commend the experience, professionalism and swift response demonstrated by our crew in handling the runway excursion incident. Their quick thinking, adherence to safety strict standards, and effective communication ensured the safe disembarkation of all passengers without injury. We are immensely proud of their commitment to passenger safety.
”We wish to also appreciate our customers for their support, loyalty and understanding at this time. This is priceless and we are grateful.”
”At Dana Air, safety and service excellence are core values that guide everything we do. While we deeply regret the incident and its impact on our passengers, we remain steadfast in our commitment to upholding the highest safety standards and providing exceptional service to our customers.”
